56% of agents say they must toggle between multiple screens to find all the info they need to do their job*
When it comes to complex customer issues, service agents often spend more time hunting down answers than engaging the customer. Agents are left scrambling between different applications, corralling inputs from multiple teams, and switching between applications. Quip for Service puts everyone on the same page.
* Salesforce Research (2019) State of Service Report, 3rd Edition
Swarm cases as a team
Provide fast access to cross-functional experts without disconnected email or chat storms that live outside your CRM. Satisfy urgent customer needs through real-time collaboration that’s always connected to Service Cloud.
Automate swarm docs with CRM context
Leverage the power of the Lightning Platform and Quip to standardize and simplify how your teams handle complex cases. Build customizable document templates that fit into your organization’s existing case processes.
Capture case knowledge in one place
Reduce the burden of ramping new team members by having all of the case communication, decisions, and swarming documentation attached to every case.